Returns, Issues & Exchanges
Need to return a supplement, request an exchange, or report an issue with your order? We're here to help. Start your request online using our returns and claims portal.
Start a Return or Exchange Review Our Return PolicyStandard Returns
Return eligible unopened, unused products within 30 days after shipment.
Report Delivery Issues
Contact us promptly about missing, incorrect, opened, or undelivered orders.
Satisfaction Guarantee
Optional checkout protection provides additional return benefits for eligible orders.
Start Your Return Online
Our online portal makes it easy to submit a return, credit, or exchange request. This is the starting point whether or not you purchased Satisfaction Guarantee Protection.
Open Returns & Claims PortalRequests are subject to the eligibility requirements described below.
30-Day Standard Return Policy
Supplement Warehouse accepts returns of eligible products that are unopened, unused, and in their original condition and packaging for 30 days after the product is shipped.
Eligible Standard Returns
- Request submitted within 30 days after shipment
- Product remains unopened and unused
- Original packaging and product condition maintained
- Item is not part of an excluded product category
Shipping Costs & Exclusions
Unless a product is defective, customers are responsible for the original shipping cost and the cost of shipping the return back to us.
Non-returnable items: Clearance products and mystery or subscription boxes are excluded from standard returns.
Important: Standard returns are different from the optional Satisfaction Guarantee Protection program. Additional benefits apply only when the qualifying protection was purchased at checkout.
Satisfaction Guarantee Protection
Customers who purchase our Satisfaction Guarantee Protection at checkout have additional return options.
If you're not completely satisfied with an eligible product, you can return it within 30 days of purchase and receive store credit for the applicable amount toward a future purchase.
30-Day Guarantee
Request a qualifying satisfaction return within 30 days of purchase.
Store Credit
Eligible satisfaction returns receive credit toward a future order.
Free Return Shipping
Eligible returns include free return shipping through the claims portal.
Pickup fees: If you request a carrier pickup rather than dropping off your return package, an additional pickup fee applies.
Satisfaction Guarantee returns provide store credit rather than an automatic refund to your original payment method. All claims remain subject to applicable program terms.
File a Satisfaction Guarantee ClaimIssues With Your Order
We work hard to pack and ship orders accurately. If something isn't right, please let us know as quickly as possible.
Examples of Order Issues
- Missing products
- Incorrect products received
- Opened containers upon delivery
- Package marked delivered but not received
Report Issues Within 48 Hours
Please contact Supplement Warehouse within 48 hours of the posted delivery date if your order has any of the issues listed.
Prompt reporting helps us review available warehouse shipping footage and carrier delivery information, including GPS records when available.
Under our current policy, these issues cannot be addressed after the 48-hour reporting window.
Helpful information: When contacting us, have your order number, a description of the issue, and any relevant photographs ready to share.
Defective or Damaged Products
If a product arrives defective or damaged, contact the Supplement Warehouse support team immediately after receiving your order.
Report the Problem
Contact our team promptly and explain the issue with your product.
Receive a Return Label
For an approved defective or damaged product return, we will provide a return shipping label at no charge to you.
Send the Product Back
Attach the label to your package and ship the product back to us.
Replacement, Credit or Refund
Once tracking shows the approved return is in transit, we can send a replacement, issue store credit, or refund the product price, as appropriate.
Please contact us before sending a defective or damaged product back so our team can review the issue and provide return instructions.
How to Start a Return or Exchange
You don't need to search for forms or figure out where to send your package. Begin through our online portal.
Open the Portal
Access the Supplement Warehouse returns and claims portal.
Submit Your Request
Follow the portal instructions to provide your order details and reason for the request.
Follow the Instructions
Review the instructions and any return label provided for your eligible claim.
International Returns
Due to international shipping expenses, customs requirements, and potential return shipping fees, international returns are often not cost-effective.
If you are located outside the United States and would still like to request a return, please submit a claim through our returns portal.
Start an International ReturnInternational returns may be subject to additional costs and requirements. Applicable consumer rights under local law are not waived by this policy.
EU Right of Withdrawal
Under the EU Consumer Rights Directive, eligible customers generally have the right to withdraw from many distance purchase contracts within 14 days of receiving their goods, without providing a reason.
Certain exceptions apply, including qualifying perishable goods, personalized items, and sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.
Customers are generally responsible for direct return shipping costs where applicable. If a prepaid return label is supplied through the portal, its cost may be deducted from the refund.
Refunds will be made in accordance with applicable withdrawal requirements, including permitted withholding until returned goods or proof of return are received.
Start EU Withdrawal Request Read Full EU Withdrawal PolicyReturns & Exchanges FAQ
How long do I have to return an item?
Standard eligible returns must be made within 30 days after the product ships. The optional Satisfaction Guarantee uses a 30-day period measured from purchase.
Can I return an opened supplement?
Standard returns require products to be unopened and unused. Eligible customers who purchased Satisfaction Guarantee Protection may have additional options.
Is return shipping free?
Standard returns generally require the customer to pay return shipping. Eligible Satisfaction Guarantee returns include free return shipping through the portal. Carrier pickup may cost extra.
Do Satisfaction Guarantee returns receive cash refunds?
The Satisfaction Guarantee provides store credit toward a future purchase for eligible returns. It does not automatically provide a refund to the original payment method.
Can clearance items or mystery boxes be returned?
Clearance items and mystery or subscription boxes are excluded from standard returns. Applicable legal rights remain unaffected.
What if my order arrived damaged?
Contact our support team immediately. For an approved defective or damaged product claim, we will provide a return label and arrange the applicable resolution.
What if my tracking says delivered but I didn't receive my package?
Contact us within 48 hours of the posted delivery date so we can investigate using available shipping and carrier information.
Where do I submit a return or exchange?
Use our online returns and claims portal to begin your request.
Need Help With Your Order?
Whether you need to return a product, request an exchange, or report a shipping issue, our customer service team is ready to assist.
Start a Return or Claim Call 877-606-5955
Supplement Warehouse
181 West Crossroads Parkway
Bolingbrook, IL 60440
Policy last updated July 2, 2026. Return eligibility, available resolutions, and protection benefits are subject to applicable terms and law.
